Should this letter be addressed to you? Bosses may have it a bit tough sometimes – always being the ‘bad guy’, the one that needs to change. Staff aren’t perfect of course, but they are a reflection of their boss in many ways. … [Read more...]
How to deal with complaints
Recently I wrote about Ex-Virgin Blue employee Torsten Koerting who designed a board game using Virgin Blue branding that criticises his former employer’s decision-making process. … [Read more...]
You can’t control your staffs every word…
I was charged twice for an item at the fruit and vege shop so I took my receipt back with me next time. … [Read more...]
Use ‘the wisdom of crowds’ at your work
There is a great book called “The Wisdom of Crowds” by James Surowiecki. It basically says if you ask enough people a question you will end up with the correct answer. … [Read more...]
How to do a ‘skill stocktake’ in your workplace
Number 16 in The Boss Benchmark is about staffs unutilsed skills. It talks about doing a 'skill stocktake' in your workplace. I've recently written an article about how exactly you can go about this. You can read it here (full link is http://www.thebossbenchmark.com/How%20to%20do%20a%20skill%20stocktake.doc ). If you are trying to: * gain a deeper understanding of your … [Read more...]
Manage WITHOUT managers
A while back I blogged about ROWE - results orientated workplaces and a fab book called "Why Work Sucks and How to Fix it". ROWE is based on the radical statement "adults deserve to be treated like adults". … [Read more...]
Know all your staff really well
As a boss you may spend more time with some staff members than others. You may know a handful of staff really well, and know little about some others. … [Read more...]
Unhappy employees? Blame the managers.
I’ve spoken time and again about LISTENING to your staff. CARING about what they say and ACTING on it. … [Read more...]
Enough of the glum!
I refuse to be negative and panicky about all this recession stuff. Sure it is impacting our world, but it is certainly not the end of it as the media can sometimes lead people to believe. … [Read more...]
Prisoners making great workers in New Zealand
Ex- prisoners can struggle to find employment once they are back in the real world again. Faced with the benefit they find themselves turning back to crime to be able to afford to live. … [Read more...]