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That Last 20%

May 14, 2010 By Monica S Flores

That last 20% of any project, endeavor, or campaign is the most difficult part. Most people can get through the first 80% of a project. But what about those finishing touches that add the final “polish” to the product?

  • What about spellcheck and correct grammar?
  • How about making sure things are numbered and bulleted correctly?
  • Is it fact-checked?
  • Is the address right?
  • Is the person’s name spelled correctly?
  • Did you polish it?
  • Is the packaging clean? No stains?
  • Are things lined up in rows?

If you deliver the highest quality for project, especially that last 20%, you’re hired.

If you create a checklist that makes sure to cover that last 20% of a process, you’ll have a competitive edge.

If your proposal provides the extra attention to detail that’s needed to make the project a success, you’re the best candidate for the job.

It’s that last 20%. How do you deal with it? More importantly, how do you communicate your qualifications to your decisionmaker (the client, customer, boss, or employer?)

Most people do the 80% necessary.

What do you do?

Monica S Flores

Monica S. Flores leads large-scale web development projects in refactoring, redesign/redevelopment, digital platform buildout, & new product launches. She works with US-based & international associations, non-profits, public agencies, & startups on how to reach their communities online. Her focus is to build community, foster connectedness, & use her technology & management skills to make a better world. She believes each of us has an ability/obligation to use our knowledge, ideas, & talents to advance fairness, justice, safety, health, sustainability, & wellbeing. Find her books at Amazon or connect with her on LinkedIn.

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Filed Under: Leadership Tagged With: Process, quality, success

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