Empathy is not the same as sympathy. Empathy is about understanding others' viewpoints. Today, more organizations recognize the importance of empathy. It's a give and take. All stakeholders are encouraged to make an effort to show understanding & compassion. All stakeholders are interested in promoting a positive working environment. Empathy organically increases … [Read more...]
5 Best Ways to Irritate Your Employees and Paralyze Production
Whether you manage employees from one to one hundred, you’ve probably said and done things that you wish you hadn’t. Take heart; there is no perfect leader, just as there’s no perfect employee; but there are perfect ways of irritating your staff members, forcing the best ones to leave and paralyzing productivity. And you’re probably already doing them. So before you continue … [Read more...]
Lessons from Bitcoin
Bitcoin is the new currency, maybe it’s a pipe dream or maybe it is the evolution of commerce. Whatever it is, here is what small business can learn from it. Change will come No matter what your market and how much you know, one day you will be obsolete. Count on it. That’s the thing about Bitcoin. It reminds us of this and that’s why it’s so scary. Noone understands how far … [Read more...]
Small Business Lessons from Black Friday
For years now Black Friday has been the best sales day of the year for a lot of small businesses. This Thanksgiving however, what I noticed were not the great deals or the savvy shoppers. I noticed the grumpiness and discontent of the people that had to work, the increased security in the malls and the general cynicism of the average shopper. So what can small business learn … [Read more...]
For Love of the Game
This morning I had the privilege of attending an Executive Breakfast that focused on employee engagement and what that actually means. It was a timely discussion because I hear the phrase employee engagement in just about every explanation of what’s wrong with an organization. But what is it really? What does employee engagement mean and why is it important to your business? … [Read more...]
How to Make Being a CEO Work for You
As an entrepreneur I can’t lie it seems like we have a lot of perks. We think that it’s great because we make our own schedules, we don’t have to answer to anybody and we can set our own fees but let’s be realistic here. The truth is we have none of those things. We do answer to someone, they are called clients and they determine if we will be around to answer to anyone else. … [Read more...]
Is there a strategy to communication?
I had a wonderful conversation with a colleague this morning about how communication fails in organizations. Whether you are a one man band or a conglomerate, there is a need to be able to effectively communicate with your staff and your clients. Do you know how to do that? According to Kim Mozingo at the Conwell Group, there is a lot that I need to know about strategic … [Read more...]
Your Business, Your Leadership
The past week has given me the opportunity to observe the management style of a district manager for a fairly well known retailer. As I have had the horror of observing this individual, I’ve noticed that there are some things that entrepreneurs can learn from this horror movie. The staff mistakes are your mistakes What I have observed is this DM ruthlessly pointing out every … [Read more...]
The Power of Perception
As a small business there is a perception that the quality of the service we provide is directly linked to our size. The question is whether that perception is true and if it is, are we actually the ones creating that perception? Here’s what I have learned to consider when projecting your business image. Perception trumps ability I’ve noticed that small businesses have a … [Read more...]