Has anyone ever suggested you should assume best intent before reacting to others? Scenarios play out in your work environment leading you to ask yourself, “Did that really just happen?” “Who were they talking to ... because clearly, it was not me. I mean, how could they treat me like that?” When responding to circumstances, such as these, your recommended first step is … [Read more...]
Are You Building Your Business Based on Relationships?
Are you building your business based on relationships? We all have relationships with various people we come in contact with. For example, you have a relationship with the person who cuts your hair. They know what you want and the way you want it. That’s a relationship. In your business, you must also build relationships. Relationships where your clients can trust that … [Read more...]
PR 101: Customer Service Counts
Interesting business conversations can crop up just about anywhere—if you're paying attention and know exactly how, and when, to jump in. Such was the case the other day, during an informal meeting with a potential client. Informal, because our entire meeting took place at the checkout counter of her specialty food market. I knew from the start, that there would be … [Read more...]
Celebrating Women’s Friendships
Years ago at a small women's college in New England, thirteen girls from all over the country met and became good friends. At the time, those thirteen girls had no idea how strong their friendship was to become and how it would last and, in fact, strengthen through the years. We called ourselves “The Dynasty” which gives you a clue as to how impressed we were with … [Read more...]
Do You Have a Fear of Selling?
I am always amazed at how many people are traumatized when it comes to selling their product and/or services. When I looked up the verb "sell" in the dictionary, I found these definitions. to transfer services to another in exchange for money. (OK. I can live with this definition.) to persuade or induce someone to buy something. (Used car salesman approach.) to … [Read more...]